Orders are typically processed within 1–3 business days after your order is placed. Business days do not include weekends or U.S. holidays.

Once your order has been processed and shipped, estimated delivery is typically 7-14 business days, depending on your location, the shipping carrier, and other circumstances that may affect delivery.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Please allow a few business days for tracking updates to appear after shipment.

Shipping and delivery dates are estimates and are not guaranteed. Delays may occasionally occur due to shipping carriers, customs, severe weather, high-volume periods, or other circumstances outside our reasonable control.

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change or redirect the delivery address.

If your package appears to be lost, arrives damaged, or you experience another delivery issue, please contact us at support@ellissemini.com with your order number and we’ll help you review the situation.